WHAT YOU NEED TO KNOW AT TIMES OF BEREAVEMENT

If the death occurs at home
When death takes place at home there is usually a nurse, kind friend, neighbour or relative available to attend duties in the sick room.

Inform the Doctor
As soon as possible inform the doctor that the death has occurred.

When death occurs in Hospital
When death happens in hospital the procedure is very similar.

The Coroner
In cases where the death has been reported to the Coroner the procedure is somewhat different. The Coroners and their officers are working in your interest. No doctor will issue a Medical Certificate of Death. The Coroner will send this to the Registrar’s Office in the district where the death occurred.

HOW TO REGISTER A DEATH

As your funeral director we will assist with the contact telephone numbers and addresses.
Usually a death should be registered in area where death occurred, however, there may be exceptions to this.

Who can Register

• Close relative of deceased
• Relative in attendance during last illness
• A relative living in the district where death occurred
• A person present at death

Documents required

• Medical Certificate of Death
• Medical card if available
• Birth Certificate or information regarding date of birth
• Marriage certificate if applicable

Information required to Register

• Date and place of death
• Full name of deceased (maiden name if applicable)
• Date and place of birth
• Occupation and home address
• If married, full name and occupation of surviving spouse

Certificates Obtained

1. Disposal Certificate for the funeral director.
2. Social Security Certificate to be handed in at the DSS Offices with any pension books.
3. Copies of Entry of Death for the bank, insurances. solicitors

ARRANGING THE FUNERAL

We would then ask, at a time and place to suit the family, that they contact the funeral director to arrange the funeral to a standard and procedure that meets the needs and requirements of those concerned.

These will include whether the service will be religious or non-religious; which crematoria or places for burial are available, including green burial sites. In all aspects of the funeral arrangements we will point out the procedures and legal requirements.

Whilst arranging the funeral we will advise on costs and charges, culminating in a full written estimate that complies with the funeral details you have arranged.

Hearse and Limousines
A choice of Hearse is available for the funeral, together with the appropriate number of bearers and attendants.

This is an essential part of our service to you, especially when you have requested to go into a church or place of worship.

Limousines are charged separately. This ensures that the family do not pay for something that they do not require. The fee for the limousine is fully inclusive to cover transport from the starting address through to the final destination, within a limited distance. Each limousine is chauffeur driven and will normally carry up to six mourners.

CARE OF THE DECEASED

Hygienic treatment and care of the deceased are considered very important to us. This means that relatives and friends, with the permission of the next of kin, are able to pay their last respects to the deceased before the day of the funeral. The last time that they saw their loved one may have been a distressing experience, perhaps in a hospital or for the purposes of identification. In any event, in asking us to look after the deceased, you may be confident that we have provided the best possible care for your relative or friend, regardless of whether you wish to visit the deceased or not.

Costs and Charges

The funeral account is divided into two separate parts – The Funeral Directors charges and the Disbursements.

The Funeral Directors charges contain our professional fees and overhead costs.
These include the provision of our professional services for making the funeral arrangements; the conveyance of the deceased to one of our Private Chapels of Rest and the use of the same until the day of the funeral; preparing the deceased ready for all confirmed viewings; the hearse and limousine/s with bearers and attendants; arranging and collating the documentation; provision of 24 hour on call service and necessary personal attendances.

The Disbursements are essentially fees that we pay out on behalf of the family
i.e. Crematorium/Cemetery Fees and Parochial Fees etc.
Our written estimate will detail the approximate cost of all disbursements.
However you will appreciate that we have no direct control over these charges and they could be subject to slight variations.

We require full payment 3 full working days before the funeral.

Help with Funeral Costs
The following information can only be treated as general guidance. We are not able to guarantee the availability of help but the Department of Social Services can be approached if any of the following applies.

Who is entitled for Help
You may receive help if you or your partner is responsible for arranging the funeral and have insufficient money to pay for the funeral or are receiving any of the following benefits: Income Support; Housing Benefit; Family Credit or Council Tax Benefit

Check what Funds are available from:

• The estate of the person who has died
  e.g. any insurance policies; lump sum payments from a pension scheme.
• Any savings you have in a bank; a building society; in National Savings – including certificates or Premium Bonds.
• These savings may be in your name or the name of your partner.
• The Widows Payment does not count as savings.

The Social Fund may make a contribution towards the cost of a simple funeral in the U.K.
This simple funeral could include:

• Returning the deceased to their home within the U.K.
• Death Certificates
• A standard Coffin and Hearse, with bearers and attendants
• A contribution towards the fees of the funeral director
• Minister or Priest etc and Organist fees
• Cemetery or Crematorium Fees
• Doctor Fee for cremation

OTHER THINGS YOU MAY NEED TO KNOW

As your funeral director we may be able to help you with any of the following:

• Obituaries
  The way of informing friends and colleagues of the death and the details of the funeral
• Floral Tributes
  The gentle beauty of flowers express your personal remembrance and bring comfort to the bereaved
• Donations
  When donations to a charity or fund are requested, we can create a Memory Giving page online
• Orders of Service
  The details of the service and tributes to the deceased
• Memorial Cards
  A lasting memory of the deceased
• Condolence Books
  Those attending the funeral can record their thoughts for the family to keep
• Doves
  Release one or more doves at the end of the service as a peaceful farewell
• Memorials
  These can be placed approximately one year after the burial has taken place.

Initially you are usually able to have a marker cross placed, with the permission of the cemetery/churchyard. The memorial stone has to adhere to strict rules and regulations. These can be obtained by the funeral director or directly by the family from the cemetery.
See main heading of memorials.
CONSULT A SOLICITOR

It is important to ascertain if the deceased had consulted a solicitor regarding a will. If so, it is advisable to make contact without delay so that any instructions about the funeral may be followed precisely. A Will could also have been lodged with a bank for safekeeping.

In some circumstances it could be advisable to consult a solicitor. This may relieve you of some concerns and take control of wills, deal with problems of intestacy and outstanding debts, grants and letters of administration. A solicitor may save you time, trouble and save you money.